In the month of June 2017 we have purchased two no. Aspee PS16 HTP Sprayer pumps from Buvana Enterprise, Coimbatore. Immediately on installation we had noticed a lot of vibration of the Pumps when the same was under operation. This over a period of time resulted in damage to the Valve Spring and the Washers. This was informed to the supplier, who did not take any initiative to solve the problem that was noticed by us. I then got in touch with the Aspee representatives during the Annual Conference of the United Planters Association of South India which was held in Coonoor, where Aspee had a stall.  I was in touch with Mr. Anatha Raj who initially agreed to help me out but as time progressed I could not contact him. Mr. Anatha Raj had informed the undersigned to send the damaged parts to Buvana Enterprise for replacement but the supplier refused to exchange the spares as there was no communication on this regard from Mr. Ananta Raj. As we had not received any positive response from the supplier and the Aspee representative we had to procure the spares required from a different supplier. 
As time progressed we then had bolts loosening of the Connecting rod and thus leading to damage to the outer cover on both the Pumps purchased in June 2017. At present both the pumps which has been used for less than eight months is damaged and unusable. The problem of the loose valve bolts is out of our purview as we have not opened the pump to check the same as we had not encountered such problems with the pumps that have been procured locally in the past.
We on Craigmore Plantations have been using Pumps of this configuration for the last ten years and had decided to buy Aspee Pumps this season as we were under the impression that Aspee Pumps are built sturdier and we would get better post sales service. But after using for just 8 months we have realised that the pumps are not sturdier as originally anticipated and the after sales service is next to nil. 
I therefore request you to kindly look into the matter and replace the pumps at the earliest as they have not lasted for 8 months. 
Looking forward for a positive response from your end.
Regards,
Varun Ganapathy.
